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IT Hardware- After Sales Services Jobs
What is after sales services? After-sales service is a service that is delivered after a product or service has been purchased. The majority of after-sales service consists of a guarantee, warranty, upgrade, or repair service. Some after-sales customer services feature a continuing contact with the original equipment manufacturer (OEM) throughout the product or service’s life cycle, while other warranties are time-limited.
After-sales support refers to a variety of services provided to customers. It is intended to assist a customer in properly using a product, resulting in repeat business, brand loyalty, and customer pleasure.
- The following are examples of different types of after-sales support:
- Technical Support/Help Desk: Provides assistance with technological products such as computers, software, mobile phones, televisions, and most electrical and mechanical items.
- Customer Support: This term refers to services that assist customers with their purchases
- Automated Customer Service: Available online and available 24 hours a day.
- Support Automation: This includes online knowledge bases, such as forums where users can ask questions, proactive support, such as alarm system monitoring 24 hours a day, and preventative support, such as queries, logbook files, or configuration changes that create solutions.
- Obtaining the required level of quality and productivity
After-sales service is still an important tool for both consumers and producers today. A customer anticipates a cost-effective and dependable after-sales service. Manufacturers rely on customer happiness to stay in business and sell their products. A product can be difficult to sell without adequate after-sales support. Here are some of the after sales services which are really important for the IT hardware sector.Â
Field Technician Computing and Peripherals
A minimum of a 12th-grade pass is preferred.
Field Technician Computing and Peripherals Certified Training (programme linked to ELE/Q4601 published by the Electronics Sector Skills Council of India)
Skills required
After Sales Services jobs description- Field Technician Computing and PeripheralsÂ
Key competencies- Field Technician Computing and PeripheralsÂ
- Proficient in system specifications and procedures Familiar with many types of IT hardware devices and functionalities
- Knowledge of various types of peripherals and their regular installation procedures, including UPS, and adept at assessing the plan for resource shifting and implementing the layout
- Expertise in the electrical and mechanical functions of parts and modules
- Knowledgeable of the installation processes outlined in the manuals
- Well-versed in the quality standards that must be adhered to Understanding of the voltage and power requirements for various hardware devices
- All safety standards, policies, and procedures are well-understood.
Salary- Field Technician Computing and Peripherals
| Experience-wise | Salary |
| For freshers | INR 10,000 to INR 12,000 per month |
| For experienced candidates (½ year) | INR 12,000 to INR 14,000 per month |
| For experienced candidates (2 years) | INR 14,0000 to INR 17,0000 per month |
Top recruiting sectors- Field Technician Computing and Peripherals
Test and Repair Technician
Minimum ITI graduate preferred. Test and Repair Technician certification (programme matched with the Electronics Sector Skills Council of India’s ELE/Q4602)
Skills required
After Sales Services jobs description- Test and Repair TechnicianÂ
- A Test and Repair Technicians responsibilities include the following:
- repairing the problems in the problematic module of the IT hardware
- Identifying the issue
- Choosing the appropriate course of action
- The defective module will be reworked and repaired.
- Assuring that the hardware is functioning properly and in accordance with the requirements
Key competencies- Test and Repair Technician
- Basic electronics knowledge is required for the hardware.
- Understanding of many types of IT gear and its functions
- Electrical and mechanical parts/modules functions are well-understood.
- Knowledgeable about the voltage and power requirements for various hardware devices
- With reference to circuit diagrams, knowledge of test electronic components such as diodes and transistors is required.
- Basic electrical mending and reworking skills, such as desoldering, soldering, component removal, and repair
- Knowledge of how to use the system and associated hardware peripherals
- Expert at calculating repair costs
- Use of instruments such as electric screwdrivers, multimeters, soldering stations, oscilloscopes, hot air blowers, and BGA workstations is required.
- Able to inspect and test the functionality of a variety of electronic components
- Well-versed with the process of documenting spares movements and the actions taken
Salary- Test and Repair Technician
| Experience-wise | Salary |
| For freshers | INR 8,000 to INR 15,000 per month |
| For experienced candidates | INR 20,000 to INR 30,000 per month |
Top recruiting sectors- Test and Repair Technician
Remote Helpdesk Technician
A minimum of a diploma is preferred.
Customer Care Executive certification (programme related to ELE/Q4603 issued by the Electronics Sector Skills Council of India)
Skills required
After Sales Services jobs description- Customer Care ExecutiveÂ
- The following are some of the responsibilities of a Customer Service Executive:
- Customer inquiries via email or phone are received, understood, and responded to.
- Complaints are recorded, and existing complaints are followed up on in order to rectify issues.
- To remedy the problem, I'm coordinating with other departments.
- On the call itself, resolving non-technical concerns
- Assisting customers with the filing of complaints
Key competencies- Customer Care ExecutiveÂ
- Well-versed about the company's products and the difficulties that have been reported on a regular basis
- Ability to communicate effectively with customers and put them at ease Basic understanding of system hardware electronics Product electrical and mechanical operations are well-understood, as is the internal process system and its application.
- Hardware maintenance knowledge
- Well-versed in the many types of after-sales service offered by the organisation.
- Understanding of internal process systems and how to use them
Salary- Customer Care Executive
| Experience-wise | Salary |
| For freshers | INR 8,000 to INR 15,000 per month |
| For experienced candidates | INR 20,000 to INR 30,000 per month |
Top recruiting sectors- Customer Care Executive
CCTV Installation Technician
Minimum ITI graduate preferred. CCTV Installation Technician certification (programme matched to ELE/Q4605 issued by the Electronics Sector Skills Council of India)
Skills required
After Sales Services jobs description- CCTV Installation TechnicianÂ
- The following are some of the responsibilities of a CCTV Installation Technician:
- Putting in a CCTV system at the customer's location
- Understanding the needs of the customer and the conditions on the job site
- Access control, intrusion alarm, closed circuit television systems, and other security-related equipment are all serviced and installed.
- Integrating the gear for a successful CCTV surveillance system
- Upgrades and enhancements to systems are implemented in order to improve functionality and usability.
Key competencies- CCTV Installation TechnicianÂ
- Expert at determining the right cable type and installing CCTV systems.
- Computer, network, and information technology-related systems expert
- Understanding the many types of CCTVs
- Basic electronics knowledge is required for hardware development.
- Electrical wiring knowledge Expert in the use of a variety of electronic surveillance products and features
- Knowledge about the market's equipment, as well as its specifications and costs
- Camera parameters, such as focus, lens type, and zoom, are well-understood.
- Knowledge of the power requirements of various CCTV-related equipment is also well-understood.
Salary- CCTV Installation Technician
| Experience-wise | Salary |
| For freshers | INR 5,000 to INR 7,500 per month |
| For experienced candidates | INR 9,000 to INR 11,000 per month |
Top recruiting sectors- CCTV Installation Technician
Field Technician Networking and Storage
A minimum of a diploma is preferred. Field Technician Networking and Storage Certification (programme linked to ELE/Q4606 from the Electronics Sector Skills Council of India)
Skills required
After Sales Services jobs description- Field Technician Networking and StorageÂ
Key competencies- Field Technician Networking and StorageÂ
- Well-versed about the company's products and the difficulties that have been reported on a regular basis
- Knowledge of how to communicate with customers in a way that makes them feel at ease.
- Basic electrical and electronic system hardware knowledge
- Hardware maintenance is something you should be familiar with.
- Knowledge of the functioning of electrical and mechanical parts or modules of equipment, as well as the measures to be taken when managing field calls and interacting with clients
- Be familiar with the etiquette and behavioural characteristics to be followed at the customer's location.
- Well-versed in the etiquette and behavioural characteristics to be followed at a customer's location
- Memory, input, output, and storage device knowledge
Salary- Field Technician Networking and Storage
Experience-wise | Salary |
For freshers | INR 9,000 to INR 10,000 per month |
For experienced candidates (½ year) | INR 15,000 to INR 20,000 per month |
For experienced candidates (2 years) | INR 25,000 to INR 30,000 per month |
Top recruiting sectors- Field Technician Networking and Storage
Service Engineer
Mechanical Engineering diploma is required. Service Engineer – Installation certified training (course aligned to CSC/Q 0501 issued by Capital Goods Skill Council)
Skills required
After Sales Services jobs description- Service EngineerÂ
- The following are some of the responsibilities of a Service Engineer Installation and Commissioning:
- Machine tools, process control and rotating mechanical equipment, shot blasting machines, conveyors, furnaces, and other mechanical equipment installation and commissioning
- Obtaining permission to carry out commissioning activities, and so on.
- Conducting site inspections prior to installation and upon receipt of the product
- Getting the equipment ready for installation and commissioning
- Putting the mechanical equipment into service
- Installing in accordance with health, safety, and environmental regulations
Key competencies- Service EngineerÂ
- Pre-installation work procedures knowledge
- In-depth understanding of installation and commissioning drawings, standards, quality control methods, and specifications
- Working understanding of how to mark locations for positioning equipment and tools, as well as how to drill holes for rag and expanding bolts.
- Knowledge of the various mechanical fasteners that are utilised and how they are installed
- Tools, instruments, and techniques for positioning, securing, aligning, levelling, lifting, handling, supporting, and adjusting equipment during installation are all covered.
- Connecting equipment to mechanical power transmission devices and service supplies is a skill they have.
- Ability to perform inspections and identify and correct installation and commissioning flaws
- Expert in fault-finding procedures, as well as issues that may arise during installation and commissioning and how to resolve them.
- Mechanical equipment functions, component machining processes, applicable fundamental electrical installation theory, machine dos and don'ts, and so on.
- Replacement parts and materials required for commissioning are readily available.
- Understanding of the equipment and procedures that will be used during commissioning
- Knowledge and understanding of various PLC and CNC systems, the significance of performing off-load checks before running on reduced/no power, making component modifications, and so on.
- Understanding of tool, equipment, and device calibration, care, and control processes
- Dismantling and reassembling components to replace damaged components is a skill.
- For installation and commissioning, knowledge of health, safety, and environmental requirements, as well as associated hazards and protective equipment is essential.
Salary- Service Engineer
| Experience-wise | Salary |
| For experienced candidates (1- 3 years) | INR 8,000 to INR 25,000 per month |
| For experienced candidates (more than 3 years) | INR 25,000 to INR 70,000 or above per month |
Top recruiting sectors- Service Engineer
Installation Technician (Computing and Peripherals)
A minimum of a 10th grade pass is preferred. Installation Technician (Computing and Peripherals) certified training (programme linked to ELE/Q4609 published by the Electronics Sector Skills Council of India)
Skills required
After Sales Services jobs description- Installation Technician (Computing and Peripherals)Â
Key competencies- Installation Technician (Computing and Peripherals)Â
- Familiar with the company's goods and any recurring issues that have been documented Familiar with the basic electronics of system hardware Knowledge of hardware maintenance
- Electrical and mechanical parts/modules are familiar with their functions.
- Ability to communicate with customers in a way that makes them feel at ease
- familiar with the quality criteria that must be adhered to
- Well-versed in the etiquette and behavioural characteristics to be followed at a customer's location
- Understanding of the measures to take when managing field calls and dealing with customers
Salary- Installation Technician (Computing and Peripherals)
Experience-wise | Salary |
For freshers | INR 9,000 to INR 10,000 per month |
For experienced candidates (½ year) | INR 15,000 to INR 20,000 per month |
For experienced candidates (2 years) | INR 25,000 to INR 30,000 per month |
Top recruiting sectors- Installation Technician (Computing and Peripherals)
Security System Service Engineer
A bachelor’s degree in computer science is required.
Skills required
After Sales Services jobs description- Security System Service EngineerÂ
- The following are some of the responsibilities of a Security System Service Engineer:
- Controlling access to computer data files, monitoring data file usage, and updating computer security files are all things that need to be done.
- Entering commands into the computer to allow employees who have forgotten their password access to the computer system.
- Examining computer security files to see if an employee's request for data access was granted.
- Changing security files to fix an error or explaining why an employee's authorisation does not allow access.
Key competencies- Security System Service EngineerÂ
- Answering staff inquiries regarding computer security is a strong suit.
- Following notice from computer user departments and the personnel office, adept at updating security files to add new employees, dismiss previous employees, and change employee names.
- Sending printouts of employee data authorisation to computer user departments to verify or correct information in security files is a skill.
- Reviewing data use records and matching user identities stated in records to employee authorization to guarantee that all employees who accessed data files were authorised to do so.
- Proficient in removing illegal users' data access, as well as those who have not used data for a specific purpose.
Salary- Security System Service Engineer
| Experience-wise | Salary |
| For freshers | INR25,000 to INR 30,000 per month |
| For experienced candidates | INR 30,000 to INR 35,000 per month |
Top recruiting sectors- Security System Service Engineer
Security System Installation Technician
Minimum ITI graduate preferred. Security System Installation Technician certification (programme linked with the Electronics Sector Skills Council of India’s ELE/Q8001)
Skills required
After Sales Services jobs description- Security System Installation TechnicianÂ
Key competencies- Security System Installation TechnicianÂ
- Well-versed about the company's products and the difficulties that have been reported on a regular basis
- Familiar with the fundamentals of how medical equipment works
- Electrical, electronic, and mechanical modules and their roles are all covered.
- Familiar with a variety of medical device models and repair processes
- Installing procedures is a breeze for you if you know what you're doing.
- Understanding of the many components that make up a medical device pack
- Familiar with the quality criteria that must be adhered to
- Electrostatic Discharge (ESD) safety procedures are well-understood.
Salary- Security System Installation Technician
| Experience-wise | Salary |
| For freshers | INR 8,000 to INR 9,000 per month |
| For experienced candidates (½ years) | INR 15,000 to INR 20,000 per month |
| For experienced candidates (2-3 years) | INR 25,000 to INR 30,000 per month |
op recruiting sectors- Security System Installation Technician
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