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Electronics SectorSkill India Sector Blogs Summary...
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Electronics Sector
Skill India Sector Blogs
Consumer Electronics and IT Hardware
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Introduction
Manufacturers of devices and appliances are increasingly focusing on after-sales services, not just as a way to improve customer happiness but also as a revenue-generating option.
The Covid epidemic has introduced yet another “necessity” to people’s lives: technology. Everything has a technological component to it, from healthcare to education to access to drugs, meals, and groceries. During the pandemic, people were compelled to rely on technology for survival – to get their food, stay in touch with loved ones, and even seek medical advice. This increased people’s reliance on electronic devices, necessitating the devices’ ability to function for extended periods of time. It also necessitates ongoing service after the sale. Here are some of the jobs which are there in the after sales services department.
Sales Executive
Electronic sales associates are responsible for proactively engaging customers in the store, qualifying them, and providing accurate and meaningful answers to their product-related questions, as well as ensuring that purchases are effectively concluded.
Electronic sales associates are responsible for connecting with customers in order to enhance product sales.
Skills Required
- Experience as a Sales Executive or in a related capacity is required.
- Experience with CRM software is a plus.
- Should be proficient in English
- Knowledge of MS Office
- Detailed knowledge of marketing and bargaining strategies
- Quick learner with a strong desire to sell
- Self-motivated with a goal-oriented mindset
- Ability to make visually appealing presentations
Job Description
- Conduct market research to find sales opportunities and assess client requirements.
- Cold calling, networking, and social media are all effective ways to find new sales possibilities.
- Set up meetings with potential customers and pay attention to their needs and problems.
- Prepare and deliver relevant product and service presentations.
- Sales and financial data report should be create on a regular basis
- Ensure that stock is available for sales and demonstrations.
- Participate in company-sponsored exhibitions or seminars.
- Handle complaints or objections while negotiating/closing deals.
- To obtain greater achievements, collaborate with team members.
- Collect feedback from customers or prospects and share it with the rest of the team.
Key Competencies
- Customer service is the process of assisting current and potential customers by answering inquiries, resolving issues, and delivering exceptional service. Customer service's major purpose is to establish a solid relationship with clients so that they return for more business.
- The process of placing products on store shelves is referred to as "stocking shelves."
- The sales floor is the space in a firm or business that is designated as the shop's selling area and is earmarked for retail activities.
- Product knowledge is the ability to gain a deeper understanding of the product you're selling. Product knowledge is required of company employees in order for them to communicate with and inform customers about the product.
- Sales goals are a set of objectives and targets made for the sales staff in order to motivate them and increase revenues for the firm.
Salary
Experience-wise | Salary |
Average salary | INR 2,47,584 |
Salary range | INR 1,07,349 – INR 6,50,799 |
Multi Skill Technician
A Multi-Skilled Technician (Electrical) is in charge of finding and fixing defects in a variety of household appliances. Installs various machines and communicates with clients to assess potential reasons and issues, replaces broken modules or corrects small issues, and suggests factory solutions or failed parts. Individuals will typically be employed by a corner Electrical / Hardware Repair Shop, a small business or on a miniature scale, and will eventually become a business visionary.
Job Description
- Within the engineering remit, do multi-skilled activities.
- Manage and manage the asset register, making any updates as needed.
- Make sure you understand the contract criteria for variable and managed work.
- Respond to verbal and written requests in a timely manner.
- Be proactive when it comes to new developments and better methods.
Key Competencies
- To construct electrical systems, you'll need tools, calibrating equipment, and cables.
- Working with architects and engineers to plan the optimal electrical wiring arrangement in new construction.
- Existing wiring is being tested for safety and quality control.
- Updating older electrical systems to comply with your state's current codes and safety laws.
- Repairing damaged equipment and recommending better means of supplying electricity to replace older ones.
- evaluating and enhancing electrical systems in preparation for rising demand, such as the addition of electronic devices or huge appliances
- Adapting current electrical systems to suit the requirements of more eco-friendly technologies
- Reading blueprints to figure out where panel boards, circuits, outlets, and other electrical components are or will be.
Salary
| Experience-wise | Salary |
| Highest salary | INR 28,671 per month |
| Lowest salary | INR 14,101 per month |
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