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Hotel Management
Career in Hotel Management – Complete Guide
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Introduction
The hotel management sector is expanding at a rapid pace as a result of globalization. The demand for hotel management expertise is increasing as the hotel business grows. These positions are available not only from Indian companies but also from foreign hotel chains. Aspirants in the field of hotel/hospitality management must have excellent communication skills as well as a charismatic personality
Hotel management courses prepare students for a variety of careers in the hospitality industry. Hotel management, although being one of the most prestigious occupations, necessitates individuals who can maintain their cool even in the most stressful situations.
If a person is interested in working in the hospitality industry, they can pursue a bachelor’s degree in hotel management. Many governments and private colleges in India provide hotel management degrees and certificate programs. These courses are open to anyone interested in pursuing a hotel management course.
Skills and abilities
To seek a hotel management career, an applicant must meet certain prerequisites. First and foremost, they must have completed class 12th from any educational board and in any stream. They must now pursue more education. They can do so by earning a hotel management degree, diploma, or certificate. They can then pursue a master’s in hotel management or any other appropriate program. After obtaining these credentials, the aspirant is qualified for employment.
Apart from these basic criteria, the candidate must also possess some unique abilities. Let’s have a look at some of these abilities.
- Cultural Awareness : As a hospitality employee, having a high level of cultural understanding will benefit you. Understanding cultural norms will help you develop successful interactions with your consumers.
- Language skills : In the hotel industry, language abilities are regarded as an extra advantage because they can improve an employee's chances of being employed or raise their professional value at work.
- Multitasking ability : Â If someone is unable to complete his or her assignment due to emergency circumstances, all hotel employees must be able to take over. Hotel executives must be able to multitask.
- Customer service skills : In this industry, excellent customer service abilities are essential. This requires not only a grasp of the customer's demands but also the ability to consistently provide a great customer service experience.
- Attention to detail : A hotel manager's ability to pay attention to detail is crucial. The hotel must adhere to a strict set of guidelines.
- Situational awareness : Situational awareness assists in the avoidance of a variety of issues that could negatively impact customer service. Situational awareness and the ability to foresee problems before they occur are the only ways to solve unpleasant problems and situations.
- Communication Skills : Politeness, a willingness to assist the customer, and the desire to deliver the finest service possible are always appreciated. Communication skills are one of the most critical parts of the hotel sector.
- Managing stress : Working as a hotel manager entails working long hours and overseeing a diverse group of staff from various departments. A hotel manager's ability to manage stress is crucial.
Eligibility
Stream | Bachelor’s degree | Master’s degree |
The student should pass class 12th from any education board. | Now, you can pursue a bachelor’s in hotel management or diploma, or certification in hotel management. | After a bachelor’s degree, you can pursue a master’s in hotel management. |
You can study any stream to pursue further studies in Hotel Management. | You can choose any course related to hotel management. The courses are mentioned in this article. | You can choose any course related to hotel management. The courses are mentioned in this article. |
Try to gain a minimum of 50-55% to be eligible for a bachelor’s degree. | Try to gain a minimum of 55% to be eligible for a master’s degree. | Try to gain a good percentage for getting a good placement. |
Best Colleges
Top colleges name | Location |
Institute of Hotel Management (IHM) | Different Locations in India |
ITM Institute of Hotel Management (ITM-IHM) | Mumbai |
Delhi Institute of Hotel Management and Catering Technology | New Delhi |
SRM Institute of Hotel Management | Chennai |
NIMAS | Kolkata |
International School of Hospitality Management | Kolkata |
NITHM | Hyderabad |
International Institute of Hotel Management | Banglore |
Christ University | Banglore |
Indian Hotel Academy | New Delhi |
Entrance Exam
Based on their performance in an entrance exam, most prestigious universities shortlist hopefuls for admission to their hotel/hospitality management programs. To be admitted to colleges, candidates must pass at least one examination. Let us check out some common entrance exams in Hotel Management.
1. National Level
Exam Name | Conducting Body | Duration | Frequency |
National Council for Hotel Management Joint Entrance Examination (NCHM JEE) | National Testing Agency (NTA) | 3 hours | Once in a year |
Under Graduate Aptitude Test (UGAT) | All India Management Association | 2 hours | Once in a year |
2. State Level
Exam Name | Conducting Body | Duration | Frequency |
Uttar Pradesh State Entrance Examination Bachelor of Hotel Management and Catering Technology (UPSEE BHMCT) | Dr. A.P.J. Abdul Kalam Technical University | 2 hours | Once a year |
Maharashtra Hotel Management Common Entrance Test (MAH HM CET) | State Common Entrance Test Cell – Maharashtra State | 1 hour | Once a year |
West Bengal Joint Entrance for Hospitality Management (WB JEHOM) | West Bengal Joint Entrance Examinations Board | 1 hour 30 minutes | Once a year |
3. University Level
Exam Name | Conducting Body | Exam Mode | Frequency |
Army Institute of Hotel Management and Catering Technology (AIHMCT) | Army Institute of Hotel Management and Catering Technology | Online | Once a year |
Christ University Entrance Test (CUET) | Christ University | Online | Once a year |
IHM Aurangabad Entrance Test | Institute of Hotel Management, Aurangabad | Online | Once a year |
Punjab University Tourism and Hospitality Aptitude Test (PUTHAT) | Punjab University | Online/Offline | Once a year |
IPU CET | Guru Gobind Singh Indraprastha University | Online | Once a year |
Internships
Interning at one of the top hotels is the easiest method to get a job there. In most cases, colleges assist students in obtaining hotel management training. The hotel management sector is all about handling customers well, and students can only obtain this experience if they learn how to connect with them appropriately.Â
Students are required to work in several sections of the hotel, including the front desk, housekeeping, food and beverage service, and kitchen, as part of their internship. Internships can be obtained through college or by contacting the hotel’s HR department. They have the option of asking for paid or unpaid internships.
Hotel Management Courses
Under-Graduation Courses | Diploma Courses | Certification courses | Post-graduation Courses |
Bachelor of Hotel Management (BHM) | Diploma in Hotel Management | Certificate in Hotel Management and Catering Technology | Master of Hotel Management (MHM) |
BSc in Hospitality and Hotel Administration | Diploma in Hotel Management and Catering Technology | Certificate in Food & Beverage Management | MSc in Tourism and Hospitality Management |
BBA in Hospitality, travel & tourism | Diploma in Food Production | Certificate in Hospitality Management | MBA in Hospitality Management |
Bachelor in Hotel Management and Catering Technology (BHMCT) | Diploma in Food & Beverage Service | Certificate in International Hospitality & Healthcare Services Marketing | MBA Hotel Management |
BA in Hotel Management | Diploma in Bakery & Confectionary | Certificate in Hotel Management- Food & Beverage and General Cost Control | Master in Tourism and Hotel Management (MTHM) |
— | Diploma in Cabin Crew Services and Hospitality Management | Certificate in Housekeeping | MBA Hospitality |
Work description
The hotel management course jobs are determined by the position they select. Work descriptions differ depending on the employment role. However, there are some events that everyone in the hotel should participate in. Let’s take a look at some of the day-to-day responsibilities of a hotel manager.
- They supervise employees such as receptionists, kitchen staff, and office workers.
- To help enhance customer service, keep track of employee performance, and conduct monthly assessments.
- Receipt payments and keep track of budgets, funds, and expenditures.
- Once guests arrive, greet them and register them.
- They need to resolve any problems with the hotel’s services, facilities, or policies.
- To ensure productivity, organize activities, and give duties to personnel.
- To create a marketing strategy to promote the hotel’s services and amenities, then put it into action.
- External parties such as suppliers, travel agencies, and conference organizers should all be consulted.
- They should evaluate the hotel’s performance and ensure that all health and safety regulations are followed.
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Job profile
Job Role | Job Description |
Front Office manager | In this position, you will be responsible for supervising the work of clerks, receptionists, doormen, and bell boys. Front desk managers are also in charge of ensuring that the rooms available to clients fulfill their needs. A front office manager must also work with other departments to ensure that everything runs smoothly. |
/Hotel Manager | They are in charge of a hotel’s entire operations. A hotel manager is in charge of upholding the hotel’s standard of service and ensuring that all amenities are available to visitors. |
Chef | They’re in charge of cooking meals, training kitchen personnel, ordering supplies, organizing menus, managing the kitchen budget, and maintaining food quality. |
Housekeeping Manager | They are in charge of keeping the entire hotel property clean and well-maintained, including guest rooms, banquet halls, conference rooms, and the reception area. |
Banquet Manager | They are in charge of every function held at the hotel’s banquet hall. Renting out the banquet for corporate events or private parties is the responsibility of the banquet manager. |
Restaurant and Food Service Manager | Individuals are in charge of handling cutlery, cleaning supplies, linens, paper, cooking equipment, as well as the hotel’s restaurant furnishings and fixtures. They are also in charge of coordinating equipment maintenance and repairs. |
Food and beverage manager | These professionals must plan, organize, and supervise the activities of the catering department. |
Convention Services manager | These specialists work closely with the customer and the hotel’s conferencing facilities to plan various conventions, meetings, seminars, and other events. |
Guest Relations Executive | They greet visitors in a friendly and professional manner. Customers’ complaints are also addressed, and information regarding facilities, programs, and other services is provided. |
Stewards | In addition to in-room service, they will be serving and attending customers in restaurants. |
Top recruiters
The following are some common companies who offer jobs to graduates of hotel management-
- The Taj Group of Hotels
- Marriott International, Inc.
- Hyatt Hotels
- ITC Group of Hotels
- The Leela Palaces, Hotels & Resorts
- Accor Hostels
- Intercontinental Hotels & Resorts Group
- Hilton Worldwide
- Courtyard by Marriott
- Oberoi Group of Hotels
- Lemon Tree Hotels
- Lalit Hotels
- Sarovar Hotels and resorts
- Ambassador Group of Hotels
- HRH Group of Hotels
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Pros and Cons
Pros
- Hotel and hospitality employees receive some of the greatest gratuities and bonuses.
- In this field, you can earn a good living.
- Studying hotel management will provide you with a variety of job options. There are many different professions to choose from.
- This employment provides a lot of opportunities for social connection. You can learn new things and have fresh experiences.
- It's an ideal situation for individuals who aspire to own their hotel or resort.
- Students have the opportunity to live in different countries and learn about different cultures. Good managers are hired by top hotel chains to run hotels all around the world.
Cons
- Early starts and late finishes are common in the hotel sector. It means that shifts in the hotel sector are long and unpleasant.
- The hospitality industry is all about going above and beyond to ensure that the customer is happy. Clients, as well as management, can be demanding.
- You must deal with a variety of customers. It can be annoying.
- You must also work throughout the holidays and festivals.
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